How to log a service request
To log a request, write to us via our contact form and give the company name, the person we should speak to, the site location and a line on what has gone wrong. If the issue is urgent, add a phone number where we can reach you during working hours and note whether production is stopped or still running.
To help with diagnosis, include the machine model, the type of material you are working with, and any error messages or unusual sounds. If the issue started after a power cut or a load-shedding cycle, say so. That detail matters because some faults only show up after low voltage, a surge, or an incomplete shutdown.
- Your name and company
- Town or suburb, for example Midrand, Sandton, Pretoria, Durban or the East Rand
- Machine or item affected
- Fault description and when it started
- Photos or a short video if possible
What we can help with
Our support team handles a wide range of practical requests for sign makers, from machine set-up to ongoing maintenance. Whether you are running a small workshop or a busy production floor, we can help you keep output steady and your team working with less downtime.
Typical requests include machine set-up, bending accuracy issues, cutting or feeding problems, coil and return material questions, operator refresher training, preventive servicing and installation planning. We also assist with remote tech help where a site visit is not needed right away, which can save time for customers outside Gauteng.
- Operator Training and Refresher Training
- Onsite Commissioning and Installation Planning
- Preventive Servicing and Breakdown Support
- Spares Supply and Material Selection
- Remote Tech Help and Production Coaching
What to include so we can diagnose the fault
The more detail you send, the fewer back-and-forth calls we need. A clear request helps us decide whether you need a quick remote fix, a technician visit or a parts order. It also helps us prepare the right spares before we arrive, which is important when production is under pressure.
If you can, add the age of the machine, the last service date, the coil thickness or return size you are using, and whether the issue happens on every job or only on certain profiles. For customers near the coast, humidity can affect storage and handling, so let us know if material has been kept in a hot container, damp storeroom or exposed loading bay.
- Material thickness and widths
- Signs of wear, vibration or uneven bending
- Recent servicing, repairs or operator changes
- Photos of the feed path, rollers and finished samples
- Any power issues, breakers tripping or voltage concerns
Support turnaround in Midrand and nationwide
From our Midrand base, we support customers across Sandton, Pretoria, the East Rand, the West Rand and Durban, as well as sign makers in other parts of South Africa. Some matters can be handled remotely, while others may need a site visit, spares or planned commissioning. We always try to keep the process practical and straightforward.
If your workshop is dealing with a stoppage, tell us whether you need emergency breakdown support or a scheduled visit. In some cases, a technician can talk your operator through a check list over the phone and get the machine running again without waiting for a call-out. That can make a real difference when you have a deadline and installers waiting on finished letters.
Preventive servicing that reduces downtime
Most support requests become easier when machines are serviced before they fail. Preventive servicing helps with alignment, feed consistency, wear checks and cleaning of parts that collect dust and offcuts. It is also a good time to spot early signs of damage that can affect finished quality later.
We recommend keeping a simple service record so you know when rollers were last checked, when consumables were replaced and who trained the operator. If you run after-hours shifts or work through municipal power interruptions, a planned service schedule can help you avoid sudden stoppages and costly rework.
